UAE Government Services

In this episode of Serco Podcast, Ben O’Keefe, Deputy Director of Serco Institute, discusses with H.E Mohammed Bin Taliah, Chief of Government Services of the UAE Government, and Phil Malem, CEO of Serco Middle East the results of Serco Institute's study that shows how happy are the citizens and residents of the UAE are with the government services, and the importance of digitising these services for easy access to all.

Chapters

• 2:03 Launching Serco Institute in the UAE
• 3:29 UAE Government Services Strategy, Vision & Digitising Services
• 6:34 COVID-19 Learnings
• 8:52 Usage of Data to Better Understand Users
• 10:28 Managing Risks
• 14:32 Government's approach to the different nationalities
• 16:54 Private sector role in influencing government services